Frequently Asked Questions
Everything you need to know about searching, renting, buying, listing, and verifying properties on HouseMaster Ghana.
For Property Seekers & Buyers
Why do I have to create an account as a buyer?
As a buyer or property seeker, creating an account allows you to interact directly with property owners and certified agencies. You can bookmark and favorite properties to monitor price changes, request real-time updates, schedule in-person viewing tours, and set up custom search alerts to get notified the moment matching homes hit the market.
Does HouseMaster offer land for sale?
Yes! HouseMaster features verified land listings across Greater Accra, Ashanti Region, Central Region, and throughout Ghana in addition to residential apartments, houses, villas, and commercial spaces. You can filter specifically for serviced plots, titled farmland, or commercial acreage directly from our search page.
How can I find properties that match my specific criteria?
Using our comprehensive search filters makes it easy to refine results by property class (Residential, Commercial, Land), transaction type (Rent or Sale), location/neighborhood, price range, number of bedrooms/bathrooms, and specific amenities (such as swimming pool, backup generator, security, or water reservoir).
How can I stay up to date on all the homes I’m interested in?
Simply click the bookmark icon on any listing card while browsing to add the property to your favorites. You can review your saved listings anytime from your account dashboard and receive notification alerts whenever a listing is updated or adjusted in price.
What’s the best way to get more information about a specific property?
You can reach the property owner or listing agent directly through multiple convenient options:
- In-App Messaging: Click the message icon on the listing or seller profile to chat securely within HouseMaster.
- WhatsApp: Click the WhatsApp button to initiate a direct chat with the seller.
- Direct Phone Call: Reveal and call the seller's verified contact phone number.
- Schedule a Viewing: Submit an in-person viewing request directly from the property details page.
For Property Owners & Agents
How do I sign up for an agent or property owner account?
To create an account, click the Sign Up button in the top navigation bar. Select whether you are creating an account as a Property Owner or a Commercial Real Estate Agent/Agency, fill out your profile details, and you can begin listing properties right away.
What does a Verified Agent or Property Owner mean?
A Verified badge means HouseMaster has independently reviewed and validated the seller's national identity credentials, business registration certificates, or property ownership documentation. Verified sellers display a trusted badge on their profile and listing cards, giving seekers confidence that the seller is legitimate.
Who gets verified as an agent or property owner?
Any user who submits government-issued identification (such as a Ghana Card), business registration documents from the Registrar General’s Department, or verified proof of authorization/title from the property owner. Once vetted by our compliance team, the verified seller badge is activated.
How long do listings stay active on HouseMaster?
Published listings remain active on the platform for up to 90 days. If the property is still on the market after this period, you can easily renew or relist it from your dashboard with one click.
Why is my listed property not showing as a top ad?
Top ads and featured positions are part of our premium boost packages. Boosting a listing elevates its ranking in search feeds, features it in home-page carousels, and drives significantly higher views and inquiries from prospective buyers and tenants.
Why do you charge for premium promotional services?
Fees for boost packages allow HouseMaster to invest in multi-channel advertising, targeted digital campaigns, and platform infrastructure that connects your property with qualified, ready-to-act buyers and renters across Ghana and the diaspora. At HouseMaster, your transaction success is our priority.
Why should I use a licensed real estate agent or agency?
If you are in the market to buy or lease, working with a reputable, verified Buyer’s Agent provides expert guidance on fair market valuations, assistance with neighborhood due diligence, and negotiation expertise to safeguard your financial investment.