1. Scope & Consent

This policy applies to all users who access housemaster.house, including property seekers, registered buyers, individual property owners, commercial estate agents, and brokerages. By registering an account, listing a property, or using our inquiry forms, you consent to the data collection and processing practices described in this document.

2. Information We Collect

We collect information through three primary channels:

2.1 Information you provide voluntarily:

• Account Registration: Your full name, email address, password, telephone number, and account category (Buyer/Seeker, Property Owner, or Real Estate Agent).
• Seller & Agent Verification: Government identification documents (such as a Ghana Card), business registration certificates from the Registrar General’s Department, and property ownership documentation provided to earn a Verified badge.
• Property Listing Submissions: Property addresses, descriptions, photographs, rental or sale rates, architectural specifications, and owner/agent contact preferences.
• Communications: Inquiries submitted via our Contact Us form, direct in-app messaging, or viewing inspection requests.

2.2 Automatically Collected Data: When you navigate HouseMaster, our systems automatically log technical data including your IP address, browser type, operating system, device identifiers, referring URL (the advertisement or search engine that directed you to us), and page interaction history.

2.3 Transaction & Payment Data: When purchasing listing boosts, advertising packages, or verification services, payment transactions are executed through authorized, PCI-DSS compliant third-party payment providers (such as Paystack or mobile money networks). HouseMaster does not store full credit card numbers or banking passwords on our servers.

3. How We Use Your Information

We process your personal information strictly for legitimate operational purposes, including:

• Providing, maintaining, and improving our property search engine, feed algorithms, and bookmark features;
• Facilitating direct communication between prospective buyers/renters and property owners/agents;
• Conducting identity verification checks to maintain a trusted, fraud-free marketplace;
• Delivering notifications, search alerts, and property price updates that you have opted into;
• Detecting and preventing abusive automated bots, fraud, duplicate listings, and unauthorized platform scraping;
• Complying with regulatory obligations under the laws of Ghana.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third-party advertisers. Information is shared only in the following limited circumstances:

• With Other Platform Users: When you list a property or send a viewing inquiry, your chosen contact channel (name, phone number, email, or WhatsApp handle) is made available to the intended party to facilitate real estate transactions.
• Trusted Infrastructure Providers: With third-party service vendors who perform cloud hosting, SMS delivery, email dispatch, and payment processing under strict confidentiality agreements.
• Legal & Regulatory Compliance: If required by court order, law enforcement, or competent regulatory authorities under the laws of the Republic of Ghana.

5. Data Security & Storage

HouseMaster implements industry-standard administrative, physical, and technical security safeguards—including HTTPS encryption, secure database access protocols, and hashing of authentication credentials—to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

6. Your Rights & Choices

Under Ghanaian data protection laws, you enjoy several key rights regarding your personal information:

• Access & Correction: You may review and edit your account profile information at any time from your account settings.
• Notification Preferences: You can manage or unsubscribe from property alert emails and promotional newsletters via account preference controls or email footer links.
• Account Deletion: You may request the deactivation or permanent deletion of your account and associated listing records by contacting support.

7. Contacting Our Data Privacy Team

If you have questions, feedback, or concerns regarding this Privacy Policy or our data handling practices, please contact us at:

HouseMaster Company Ltd
Attention: Data Protection Officer
Plot 15 Baatsonaa, Spintex Road
Accra, Ghana
Email: contact@housemaster.house
Telephone: +233 24 385 6807